They've been having soo many problems, countdown been resetted 3 times already, now have to wait another 2 hours. Deposit still hasn't been cleared. And exchange rate allegedly is based on rate at the time of LUC purchased, not deposit for Level Up coins....sighhhh
We've ran into some technical issues before the pre-sale launch, everything has been fixed, the platform is 100% up and running now. Sorry for all the inconvenience!