For anyone that still was not burned - just look around at forums, twitter, groups and anything - all you will see is people with problems...
Support is unexciting, except for automated emails and the occasional lies in forums.
Every time they say "there are a few people left and there is no problem actually" and then for 10 days nothing happens, except for more people not getting the coins they deposited.

Hundreds of users deposited millions!!! and never got anything!
Just check the existing exchanges and find one that actually cares for its users and does not steal from them!