I dont know if this is scam but at least they are so .... slow that people have to face losses. This verification process takes several days now, I only want to withdraw my coins. I have never seen that with another exchange before (however coss.io does not let me cancel my order since two weeks and they do not answer my emails). This shit gets me so angry. I wonder if those people are not afraid that someday one angry customer might get to them in person...