I still don't understand what's so hard about it
Have you ever watched a normal people use a computer? Have you ever tried to help someone who doesn't know anything about cryptography set up an email client to use PGP?
It's a usability disaster.
Look at the video I posted earlier in the thread and could the number of steps involved, then consider that in general every button click required to get a program installed cuts the number of potential users in half.