Hi. Anyone knows how much time is Cryptopia's support taking to reply to a ticket? I have an open ticket from 27 days ago, not a single reply yet. Their website says their response time is 12 days.

And I'll ask here, maybe someone knows if they'll help me. I made the mistake of sending eth from Bitstamp (smart contract) to Cryptopia directly (doesn't support smart contracts). The address is correct and the transfer appears at Etherscan. Do you think they'll credit my balance whenever they reply to the ticket? They should, but I don't know if anyone has made the same mistake and has gotten a response from them.