If you are having trouble with Poloniex, one of the several things you can do is to file a complaint with the Better Business Bureau. The BBB says that Poloniex has responded to a large majority of complaints.

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

As of Jan 29, 2018, The Better Business Bureau has the following statistics listed for Poloniex.

- 340 Complaints
- 29 Negative reviews
- 97% Negative Customer Review Rating
- an "F" Rating

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

Let this give you hope, and file a complaint against Poloniex with the BBB.

My experience with Poloniex:

https://bitcointalk.org/index.php?topic=2142453

- Hypocritus