HOLD ME is a service created to bridge the gap between customers and desired companies that provide services for them. This gap is in the form of an inadequate attention to details regarding a client's problem, as companies usually have traffic loads from other customers, which makes it difficult to provide a feedback to each person's request in the same tone and attention. The company claims that every customer wants to be treated in a special way. No one wants to be treated as a queue number. We live in an era where everything is personalized, and customer service is no different. Consumers want to feel important to the company.