The popularity of cryptocurrency exchanges is constantly growing. The support team was not prepared for the number of applications. The backlog of tickets is everywhere. Some exchanges have temporarily stopped the registration of new users for this reason. I am sure that your problem will be solved. You need to have patience. Popularity is not always good.
i am waiting nearly 3 month for solving my ticket. Thats incredible. in 3 month they havent enough ppl trained to solve mass adaption ? And the overwhelming tickets to bittrex arent till Nov. They got issued since august. So there was enough time to train people but they wont.
Thats my opinion.