i was deposit 20 BIS coins on 22 Jan.. but until now it doesnt show up on cryptopia... already open ticket 3 days ago.. still nothing happen with my BIS balance

i was deposit 20 BIS coins on 22 Jan.. but until now it doesnt show up on cryptopia... already open ticket 3 days ago.. still nothing happen with my BIS balance

Get ready for long wait. I have 42 coins sent to craptopia on 20-th of december. Still no answer on ticket.
They will answer your tickets eventually from their site they stated that will answer in 12 days, but I don't know if this will be the case now because from what I heard cryptopia is having like 60K tickets to answer to.