I really love this coin, but unfortunately the ANN thread here kinda evolves in an alternative support ticket system for some people. The same happens in the COSS sub Reddit. Perhaps someone should open a separate thread for COSS exchange related sorrows 
I also love COSS and have a few hundred coins on hold, but in a thread about a coin like this, which is backed by a "product" is good to see the unpolished parts too, not only the good things.
And I would suggest a separate thread for that.