Hi. I'm sure this has been asked many times, but aprox. how many days is taking them to reply to a ticket regarding a deposit? Their site says the response time is 12 days, but I have an open ticket that's a month old, and it's about a deposit involving serious money for me (like usd $2,000). Not a single reply yet. Anyone has gotten a reply from them after a month of waiting? Is there anything else besides opening a ticket that I can do? Honestly, I almost feel like I've been scammed.
Thanks