Hey guys, do you also know what is up with their support?

A month ago i lost my phone and i could not reconnect my 2FA.
Im using freewallet for my NEO.

A month later, i still didnt receive any help on my very simple issue.

I got a response on 14th of jan, to send in all my info. I did it correctly, but still, almost 3 weeks later.. no response.
Bought NEO very low, and it got up to a nice price... couldve made good money if this support wasnt this terrible.

I really dont know what to do anymore...