I opened an account with Kraken around the beginning of January. I went through level 3 account validation which is still pending.

At level 2, the service states that one should have the ability to move real funds in and out up to US2,000 per transaction up to US10,000 per month. However, once I was tier 2 validated, I opened a ticket and asked for swift code/bank details so that I could move funds in to buy crypto.

This should have been simple as their service level states this as a feature of level 2.

My ticket has seen 3 responses:
1) we don't support deposit via USD until tier 3 (unlike their service tiered offer on their website) [Jan 4th]
2) sorry we haven't gotten back to you in a while; we've escalated your tier 3 verification [Jan 16th]
3) sorry you haven't received a reply to this support ticket yet [Jan 29th]

With both a conflict in customer support between printed/stated customer tier service offering and the customer support team; identification validation taking more than 2 business days (a month); and, a month to resolve such a simple item, I am feeling afraid that Kraken has cracked.