Poloniex wallet really sucks

I have a ticket opened for 5 days & more...
no answer
what can I do to get my SC from this transaction ->>
Transaction ID: b5bb85567ddc3b70f8bab57d19182d5264052db8979bd15f41e3ea09feef9519
Output ID: dab62dcf2046413c3f14f9e14865cb56b7bf161692ccb0ddc51e12aa76c3cfca
Amount: 525.30 SC
Receiver: 69632ac61f45f7729aae19631a3bca3a27746ad69c621afbcce48cfff9508665359a8db5b1e5
Someone has any idea?