@Kraken-Septimus: Apparently you cannot read. The dude is already in contact and several emails passed. You (aka Kraken) still deny rightful compensation for your fault.

Our similar issues them selves are way back. None of these issues were solved according to your own ToS. So, please stop pretending that you might keep to your own ToS and solve this issue, as you plainly did not, and still do not care about that. This is the reason we stopped using your SCAM of a service, and have no intentions of returning. This might change if you would finally solve these issues. but we gave up to have hopes this would happen.

Have a nice day.