Dear administration, you are saying that it is not your problem(since 12/18/17 https://prnt.sc/i0bxpn ), but it your coins that got stuck on the Marketplace that you gave us. I never received any answer from them, though I am trying to reach them over a month already.  If you referred us to Coinhouse, then you know them, know their administration, then solve the problem. I am just a user that trying to get my coins and suffered from unprofessional attitude of Coinhouse stuff.
PS: I will be placing these message all over the internet, on forums and scam monitoring until I get this issue resolved.