Thank you for the update! Let's see how long they will take to verify my account now.
Great then! But let this be a lesson and stop keeping your coins on exchanges! I feel bad but this is exactly why they always tell you to immediately remove stuff from the exchange unless you're ok with losing it. And you can't say you didn't have time. I had some XRB I purchased on BitGrail and I knew from the get go it was a shit-tier exchange and removed it as quickly as I could and transferred to the rai wallet. And now that XRB/ Nano is on Binance I don't think anyone will ever go to Bitgrail.