I am not a customer of BitInstant, but the way some of you (not all of you) are treating these support representatives is atrocious. I understand you're frustrated, I understand that you want your money, but some of you seem to forget that on the other side of that keyboard is a human being. I'm not going to take a side in this "BitInstant fraud" debate. On a personal level, even in just the interviews I've seen with Charlie, he is an incredibly good human being. I doubt his/his company's intent is to defraud anyone. Considering the sheer volume of complaints I've seen, they're probably practically crushed under the amount they have. All in all, remember basic human decency folks. I understand you're upset, but that gives you no license to treat another human being in the way you have done so far.
Seriously! You must be one of many BitInstant employees masking as customers, because if you're not a customer why are you even on this forum?
Many people lost significant value in the delays that Bitinstant caused, including me. When I placed my order BTC was $110.00, four days later when my order was posted BTC was $91.00 and after promises of being compensated for any loss We get told "we have no control over the volatility of BTC"
Though the person on the other side of the keyboard may be a human being, this is business and when they keep lying and stalling and shortchanging you the personal side of this transaction is irrelevant.