Dear Kraken,

accidentally I locked my account. I wrote you several times already. "Charla" one of your Client Engagement Team members answered me "we´re sorry that you want to close your account ... ". I DON´T want to close my account, I just want you to UNLOCK my account! Would you please unlock my account? My request number: 1376051

I really hope to find the right support here! Please don´t disappoint me! Thank you!