This is close to scam.

There is no warning that you are not on a single adress or whatever. The average user will run the byteball wallet, try to make the ID check and send 8,- US Dollar to this company and receive = nothing. 
That is not the way to make byteball great.

I just contacted the jumio support - lets wait see what the answer is. If no answer, no solution, no refound = scam.