Apparently I had not clicked the "Submit my request" button to on the claim page found in the original link in the original claim request response email.  I'm not sure why the necessity to click the button escaped me, but it did.  I had submitted info, but never clicked the button.

So....maybe now my account will be straightened out?  It would have been nice if someone had pointed this out or mentioned it.  Is anyone else suffering from the same thing?


See if you ever received an email after you started the claim process, it should have a link in it, click the link, submit as much info as you can, and click the "Submit my request" button that is like in the MIDDLE of the page.  I don't consider it very clear that this button needs to be clicked.  It was easy to overlook it or think it was just for submitting additional info.

Anyways, maybe this will helps others.