title says it all. i've sent several emails to support in addition to tweets. i've been assured it will be processed 'shortly' but nothing.
to be clear, they have taken my funds and i've been stuck in the 'sending to your wallet' stage for 4 days. their (lack of) response demonstrates a total lack of professionalism and my trust in this outfit has eroded considerably. this is a rather sizeable tx and i hope it can be resolved very shortly.
the transaction id is ae5d8ecac157
Sorry to hear that. But I've been a user for quite some time and I haven't encountered the issues that you are facing. Best way for you is to call their attention as magneto has says, and If I may add, look for their official twitter account. I think its one of the best method to really call their attention above your problems as we all know that a lot of their followers will read it and they have to react fast otherwise people will lose trust on them.