i bought the a3 on the 31st. i even watched a video of someone shopping on bitmain. everything went smooth, i paid right away. they wont respond. i made a new ticket a few days later to ask on the status and i get the default "we received your email" response. i even used a different email to "inquire on a purchase" and still i only get a default response

when i log in the status is Paying Unshipped Valid. what is going on?