Hi,
My ticket 1004438 has not been dealt with since 9th of December.
I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.
I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.
I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.
Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.
Thanks!
Best choice is to go directly into the hassle of legal actions. The sooner the better. Kraken gives as much as horse excrement about this type of tickets. At least as far as we can tell.
But that's what's to be expected from an exchange which actually openly admits to market manipulation (see previous posts)