Hello litecoinfarm,


It is very unfortunate that you have gone trough this experience and we are sorry it was not to your liking.

Quoting your steps as to how this situation happened:

"4) tried to cashout by transferring BTC from Sportsbook to casino but it kept saying insufficient balance."


We offered an explanation via our live chat support that this went against our bonus terms and conditions, which can be found here and will proceed to quote:

https://sportsbook.mbitcasino.com/bonus-requirements

"For any withdrawal requests, before completing the bonus rollover, your bonus will be confiscated."

This would be the reason you saw your balance change and your bonus amounts being confiscated.

If you have any pending concerns or questions regarding this matter you are welcome to reach out to our live chat support or email us at support@mbitcasino.com



Best regards,
mBit Casino support team