Hi Victorvpc. Your ticket requires a specialized team to review it and unfortunately there is a large backlog at the moment. We're so sorry for the inconvenience. One of our agents will be with you as soon as possible.
We are talking of a
ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.
Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.
Thanks for your prompt reply.