And herein lies the proble.  You DIDN'T get the 0.05 BTC credited to your account.  You say "I got that" but that's not the case.  Had you gotten that, then there wouldn't be any issues.  The problem is that you DIDN'T get it and that's why the voucher was issued to you.

You also have no right to a refund as their credits seem to be nonrefundable.  From their TOS:

"Can I get a refund?

In general, refunds are prohibited. We recommend depositing the exact amount you are planning to spend on advertising. This measure is needed to protect our service from money laundering, which is required by the law. In exceptional cases we allow our advertisers to request a refund. To be eligible for this exception, you need to complete the verification procedure by contacting an operator and providing an identification document (containing your photo, e.g. a passport or driver's licence) bundled with proof of your address (e.g. a utility bill, bank statement, etc, not older than three months). A CoinURL operator may also ask for additional documents to prove the legality of deposited funds. "

I agree this policy isn't a great one, but it's the one you agreed to when you signed up (presumably, if you want to say they changed it after the fact that's a different argument but I won't go down that route since that's not what you are saying at the moment).

You deposited 0.05 BTC and you should have gotten 0.05 credits on their site that are nonrefundable.  Instead, you got 0.1 credits that are nonrefundable.  You've gotten what you are owed and then some as an apology for their system screwing up.



I think you are confused.  Read the email that you posted above (and duplicated as a quote below this paragraph).  He apologized, and issued you a voucher for 0.1 BTC so that you could fund your account.  No where did it say that this was in addition to your 0.05 BTC.  Think of it this way.  You ordered USB flash drive from someone on eBay for about $5.  After 2 weeks, it doesn't show up.  You email the guy and complain that you haven't received your USB drive.  Well, this is such a small amount, that he's willing to make you happy in hopes of retaining you for future business, so while he investigates where in the supply chain things got messed up, he apologized to you and says that as an apology, he is sending you 2 of the usb drives in the mail.

At this point, he's already trying to get some goodwill by providing customer service.  Most people would say that this guy is an honest guy who fixes problems.  Problems occur and mistakes happen, but he tried to make up for that.  But now, you are still not happy, and ask where your original one is and if he can't find it, you want your money refunded.  Does this make any sense to you?  The sending of the 2 additional flash drives settles the case and as far as most people see it, closes the complaint.  You had an issue with an order, and the merchant compensated you for the issue.  That counts as a settlement of the issue in most jurisdictions and the claim is now complete.

If they had said something like, well, we've credited the original 0.05 to your account and please accept this coupon for another 0.1 as our apology, that'd be different, but the fact that they've already tried to remedy it makes it highly unlikely they are scamming you.


Summary: I agree that you are receiving poor customer service and that communication should definitely be clearer, but I don't think it rises to the level of a scam.  This forum is for reporting people who are scamming others out of money and not just for merely reporting poor customer service.  If you are having trouble getting your ad campaign to work, that's one issue, but wanting a refund is an entirely different issue.  I would suggest to you that you not pursue both avenues at the same time.  Either try and figure out why your ad campaign isn't running/has been rejected/for whatever reason not working, OR ask them to initiate a procedure to get a refund of your 0.05.  Be prepared to submit the documentation as requested in the quote from their site above to get this if they approve it.  Also note that they don't HAVE to approve it as per their TOS.

What's not going to earn you any brownie points though is if you continue to complain to them that you never received credit for the 0.05 you deposited.  They have already remedied that situation by crediting you with 0.1 credits and if I were them, I would also start ignoring you if you continued to complain about the initial non-credit.  Did they make a mistake/suffer a glitch in their system?  Yes.  But have they remedied the situation with your account?  Yes.