I told them in my first email that I was going to file complaints and I actually did it to BBB and Attorney General (see my above posts) but I don't think it worked so fast (I filed them on Sunday I think).
At the BBB site http://www.bbb.org/kansas-city/Business-Reviews/electronic-equipment-and-supplies-wholesale-and-manufacturers/bf-labs-inc-in-overland-park-ks-1000002011/complaints, there were already 7 complaints before me.