If you refer to the quoted email from Gil then this is a quite poor answer, and as said above, Gil's answer is an admission to market manipulation. Otherwise you might want to state the content of the answer to the ticket you refer to in general terms. We do not have insight in the dudes tickets. He promised to update us as soon as an useful answer from Kraken was received by him.
About your answer of having a look at the problem. Having a laugh right now. As this is the type of answer one usually gets from you, in our case since spring last year (2017). And since you haven't done anything about it since then, it is criminal negligence of the problem.
None the less. Next question, apart from trying to solve this issue. How are you going to compensate your users for this serious error? Again, to answer this question, you do not need to involve any user specific details.
Furthermore, the 2 questions from the previous post are in no way limited to the dudes ticket. These are very general questions on how you treat your own ToS, and how you can justify this type of market manipulation. So, we ca actually step away from the dudes ticket, and keep to the discussion of these general points, which might be interessting to every Kraken user.
Hi CryptoTeng. I'm talking with our trading experts and we'll let you know once we've completed the investigation. We'll get to the bottom of this but it will take some time. We'll be updating the ticket once the investigation is over and reporting back here without client details of course. Thank you for bringing this to our attention.
Still, no answer to the questions.
Again, the questions:
1) How can Kraken justify this criminal behavior? Or in other words. How can Kraken justify this either direct market manipulation, or indirect manipulation by negligence?
2) Why does Kraken not keep to the ToS when it comes to justified refunds?
Additional questions. Seeing that Gil stated that Kraken did (potentially still does) supply erroneous OHLC-data. Why were no steps taken in correcting these errors after they were brought to your attention? (again the note, that there is proof that the "ridiculous pikes" are not caused by erroneous data, but that trades did take place)
BTW, we already expect the following answer regarding the correction of data
.Kraken is not responsible for data displayed by third party tools. (LOL) In this case the next question. If not possible to have the data corrected, why are customers not made aware by Kraken about these errors in OHLC data so that they can check whether they are affected by this?
To ALL Kraken clients: Be aware of market manipulation by Kraken (even admitted by their client team)
Btw, our friend is still waiting for an answer. You guys stopped replying to his justified request.