They (Gustavo) did actually asked me for personal information and passport, because of "suspicious behavior".

Suspicious behavior according to him is not wagering enough. I have made large deposit, made small win, tried to withdraw. My withdrawal request was declined.

Once I sent a ticket, he asked for my name and where I live, because he suspected that I'm "mixing" or "money laundering". I have spent a few days sending him proofs of where funds came from...even offered my user/pass on other site and my wallet file, so he can trace where funds came from.  He insisted on my name and country. I told Vladimir from Russia (which is not truth) and then I got request for passport.

In the end, the last option he gave me is to send funds back to address from which deposit came. Now, the issue was, the deposit came from shared wallet - I have moved funds from YoloDice to Bitsler. And address from which deposit arrived was not under my control.

Luckily, admin of Yolodice was quick and ready to help, so once Bitsler sent my deposit back to YoloDice's BTC address, YoloDice admin returned funds to my account and I have recovered my money.

Never again coming back to Bitsler.

I'm not a criminal, my BTC is not illegal, but I respect my privacy and I refuse to provide my real life identity and PASSPORT (by email) to ANONYMOUS administrator of gambling site!


Conclusion: My issue with Bitsler was solved thanks to YoloDice support.