To summarize it, you are gonna enter a big waiting game where you will beg for your own money, yes it doesn't make sense but a lot of reputable services are doing it now and the users are feed with the following messages from them: "we are currently receiving a high traffic resulting in huge workload" or even some vague "we are working on this".

What you can do now is to get in contact with hashflare's support both on email and other SNS's (social networking sites)

P.S.: Why are you wasting your time on cloud mining? Bitcoin and other alts are really low right now, If I we're you i'll just buy and hodl them