I would be very interested to know if anyone has actually got a response to a support ticket at all in the last few weeks/months?
I used to get responses from them, untill they created this 'support ticket' nonsense!
I have asked a few important questions, not regarding refund and have not had a single reply to several attempts??!!
I've brought this up many times, I don't know of many that have gotten responses. I'd say any, but I'm sure when they first implemented, they must have answered some.