Admin is gone. This site is dead.
How do you know? I think OP is just slow at respond people on thread but in the end he always fix everything, although it is not as fast as other site. But overall I really like how they manage people issues around. And if you have any issues, you should try to contact their admin, not just spam this thread
I know because it's 30 hours and my Monero deposit is not credited. I have emailed him yesterday, no reply...
You just need to wait him back, he does not scam people money, just got some slow respond support. I do not know why he does it like that way but it seems people still give him some trust to invest big amount of coin. If he really run away your money I think many investors will complain but until this day? There is no single complain for investors. Give him some time to proceed your issue
I've been waiting over a month for a simple password change. Meanwhile I have btc in my safedice account that I can't access.
Not to mention that since I've been locked out, I couldn't manage that BTC, and it has now dropped drastically in value.
A week delay for response is bad, but acceptable. Over a month? Absolutely ridiculous.
I don't know whether you are new to cryptos or not. But if you were around in 2015 or so you wouldn't have these issues because back then there wasn't a huge inrush of new accounts and huge support tickets.
It's not only this site. There are many other Bitcoin gambling sites that have these issues. Look how many exchanges have issues for months and months. Some exchanges had to basically block new accounts because they couldn't handle the extra load.
My advice is just to keep on waiting a little longer