Hello All,
I hate to carry this into the public, but I have a problem with a payment I made and your support isn't really understanding (support ID 228180).
The story in short: I did a SEPA transfer with a payment protocol enabled wallet (electrum) - got a signed invoice from bitpay:
Got confirmation via payment protocol immediately:
Their website changed immediately indicating that they also received the broadcasted transaction:
transaction was broadcasted on time (in fact 3 minutes after the invoice was issued), blockchain explorers show this:
I immediately contacted support and it has been confirmed TWICE to me that the refund will be based on the EUR amount of that invoice (since the bank closed down Bitwalas account anyhow only a BTC refund was/is technically possible):
and 
All I want here is that they keep fair and honour the refund. This is going on for nearly two month now and besides the support always being nice nothing happened.
Thanks for your attention!
I hate to carry this into the public, but I have a problem with a payment I made and your support isn't really understanding (support ID 228180).
The story in short: I did a SEPA transfer with a payment protocol enabled wallet (electrum) - got a signed invoice from bitpay:
Got confirmation via payment protocol immediately:
Their website changed immediately indicating that they also received the broadcasted transaction:
transaction was broadcasted on time (in fact 3 minutes after the invoice was issued), blockchain explorers show this:
I immediately contacted support and it has been confirmed TWICE to me that the refund will be based on the EUR amount of that invoice (since the bank closed down Bitwalas account anyhow only a BTC refund was/is technically possible):
and All I want here is that they keep fair and honour the refund. This is going on for nearly two month now and besides the support always being nice nothing happened.
Thanks for your attention!