Hi there BTCforJoe,
We are terribly sorry your friend has had such difficult experiences with us. Although Visa banned all cryptocurrency activities through Wavecrest, this should not prevent your friend from withdrawing his bitcoins. Please get your friend to send us his support ticket privately and I will look into the matter myself.
He's sent multiple support tickets. He's reached out to you guys via social media. On Steemit. In several instances, he has been told that he can login and withdraw his Bitcoin. But when trying to do so, the website acts as if his account does not exist at all. He's been trying over and over, speaking with your support team over and over, and it doesn't seem like there has been any kind of resolution to his problem. I don't understand how hard it is to allow him to log into his account so that he can withdraw his bitcoin.
https://medium.com/@grantice/wirex-must-read-before-doing-business-with-them-3e3cc30c220d