Right now I'm on
https://www.actionfraud.police.uk/report-fraud-about-you chatting with a fraud specialist from their department about filing a fraud report for cex.io.
They've held my bitcoin hostage since the 19th of January citing some bs kyc verification and when I gave them all kyc related documents they asked for a print screen of mining operations which I'm pretty sure 80% of bitcoin traders cannot produce because they are obtained through mining alts or trading them.
So yeah ... here's a print screen if @CEX thinks I'm joking.
https://imgur.com/a/PM71vSolve this in 24-48 hours or the complaint goes through and then you can solve it with the fraud dept of uk police. If you're gonna keep my heard earned bitcoin after hoodling for 4 years at least say it out right don't invent bs requirements and keep it in limbo pending forever.
Ticket: 485138 Userid: UP111791395
Any screenshots on what they told you to do and what they responded to you as a result?
I mean there is really nothing they can do as a company if they were a regulated businesses falling under the jurisdiction of a country which provides these ID documents. If they're asking for mining proofs then they have their reasoning, but it's a bit too harsh at least imo.
I doubt reporting them to that site will help. But at least hopefully it'll speed up their communication with you.
Cex.io has been having a lot of problems. Not a good sign.