Unacceptable Nasser.   BFL has had plenty of time to foresee this and if any part should be slower, its the chips and that is it.  BFL has dropped the ball in a time when your customer has few options being that your orders are all pre-orders.  If you want to do real customer service, them your big customers how your are going to compensate them for your internal delay because of a lack of foresight.