hello can anybodody help me?

fucking coinexchange missed one transaction, there is some strange 1 instead of the tx hash. i opened a ticket 5 days ago but these fuckers dont answer...

now this fork is coming and i dont know what to do...where are these coins now?what if they dont send it until the fork? i am so pissed off...they say they are re.sending every day...cant imagine they need so much time to re-send....lazy fucking scammers.

what should i do now?what happens to my coins? any idea?

thanks a lot

ice