I bought this crappy software for 1400$ FOR A 3 MONTH LICENSE (MOST PROFESSIONAL ONE) when bitcoin was like 17000$.
Only to find out that:
= Their forum is dead. Even closed forum has no valuable information. Many "guides" with promising end were promised years ago without any advance.
= Their bot doesn't make any money which is absolutely ridicolous for this kind of money. There are so many professional companies who would rent you a VERY profitable bot for FOREX or other markets, that actually make %% daily for MUCH LESS. So I expected at least the same.
= MOST IMPORTANT and I claimed refund based on this
I saw the exchange I'm registered at (CEX) in the list of supported markets. BUT IT DIDN'T WORK! Stephan (probably the owner) told me it's not haasbot problem, but CEX. In the end it was only my problem, because I waited a few weeks to see that obviously problem is LONG KNOWN, but they are ready to sell the bot, but not ready to refund or acknowledge their mistakes: which is to inform buyers that something is not working for MONTHS!
I asked for AT LEAST a partial refund. No reply for a week.
So here goes this review. GOOD LUCK!
I doubt that you'll be able to get any sort of refund.
The profitability part is a no brainer. First of all you should have read other people's review on this, and even if they were positive doesn't mean that this bot will make you a guaranteed profit. Otherwise, everyone would be using this bot for trading.
They won't offer you a refund solely because of the fact that they can easily claim that in their terms and conditions they have stated that the software is provided as is with no claims of guaranteed profits, which makes sense.
Not sure what the CEX problem is about, but if they knew the problem beforehand for months then they should have at least stated when you bought the bot.
I do feel sorry for you though, being out of pocket for around $2k is tough dude. These bots charge a lot of money.