C-CEX is delisting ADL... and my withdrawal of 43k is still nowhere to be found, they are not responding to e-mails, tweets, nothing. Looks like they will just pocket the 43k and delist it. I'm really pissed off.
Just make a support ticket. They reply really fast the last couple of days.
I got a template answer and they closed the ticket. I am unable to reopen it ever since and their tickets seam to have been closed ever since
I suspect it's probably a bug from their end, but the fact they are not doing anything is really annoying. This is the reply I got although I clearly explained the case:
Hello!
Before we look deeper into this issue, please, make sure you don't have unconfirmed withdrawals. If you did not receive your withdrawal - please, read the following:
For each withdrawal we send e-mail with confirmation link. If you did not confirm it by now - please, do that and your withdrawal will be processed.
Important! In order to confirm and initiate your withdrawal you need to be logged-in in a window where you opening this link. Otherwise it will not work. If link is not working for you - please, login first - then paste confirmation link exactly to address box of the browser window where you already logged in.
In case you do not have unconfirmed withdrawals - check your "Histroy" page: https://c-cex.com/?id=h and choose "Withdrawals" in "Show" menu. There has to be a record with transaction ID of your withdrawal. In case there is a record - withdrawal went fine. In case there is no record - please, write us back and we will do our best to fix this issue.
Have a good day! Let us know if there is anything else we can help you with. Thanks!
2018-01-29 09:30:25
Can you open a new one and copy above in?
Or is their support system still full based on the amount of requests?
Hope they get back to you soon and solve it!
Btw in slack or telegram you can contact Gabriel Dusil - co founder Adel (@gdusil) and explain the situation. Maybe he has a direct contact that can help.