I ordered and received 2 Moonlander 2s from asicpuppy. One of them works fine but the other seems to be dead on arrival. No matter how I connect it to my pc, the miner software will not detect the device. I reached out to asicpuppy support but haven't received any response. Anyone else have experiences with asicpuppy's support that can help? Thanks!
Does it show up at all under your device manager? Does the yellow or red led flash at all when you start up bfgminer?
It does show up under device manager. The D2 led stays on and no other led flashes when bfgminer is on.
Have you plugged the one device straight into a PC USB port and tried that? I have something similar, one MLD isn't recognised properly by my hub anymore, sometimes it doesn't show up in device manager, sometimes it does, but when it does bfgminer doesn't recognize the device (no device found). It happens on any usb port on the hub. Other MLDs on the same hub are fine. The malfunctioning device works fine when directly plugged into a PC USB port (using win10).
If possible you might give that a try. If that doesn't work either, there is little hope I guess. Since your device is recognized it suggest that the usb chip on the mld is just fine. If it doesn't work directly on the pc either, then I guess it is the asic itself... If it works on the PC but not a hub, then it's something with the hub, just as in my case.