Shouldn't have to though, it is actually starting to piss me off.
I agree, quirks like this are annoying. But, they did just have to completely redesign their site.. these things happen. At least hopefully now it is more secure.
At any rate, as long as your claim is valid, I'm sure they will straighten it out.
+1. as stated above by other forum member you should try opening a support ticket(again).