Hi, my problem was solved after 12 days
I do not know if this will help with other Poloniex issues, but some advice may be applicable.
What I did:
1) I tweeted at
https://twitter.com/MickD and
https://twitter.com/poloniex?lang=en with my support ticket number asking for help.
2) Reddit within a post on both r/poloniexforum and r/poloniex forum
3) Post on
www.bbb.org ( though not yet published )
4) I emailed
marketing@poloniex.com support@poloniex.com busoni@poloniex.com (I do not know who you are. address appears on main page )
I do not know which operation was effective, or whether it had any effect. but those who have similar problems can follow these steps and get results.