I tried to do a Bitcoin to Litecoin exchange today through Changelly.com, and this is how it went.
Changelly received my Bitcoins within a few minutes but yet their system was saying "Awaiting payment". Which i thought was weird. So I waited for a couple of more confirmations. At this point on the blockchain, my transaction had 4 confirmations, so i proceeded to contact their support team.
Their response was there was a technical issue. I asked them what the issue was and they used the "there is a technical issue with Bitcoin" excuse, which is impossible because the mempool is clear and Bitcoin transactions are working flawlessly. I got freaked out and asked for a refund because i checked the google reviews and there were tons of "Changelly is a scam" posts across the net.
At this point the support team asked for my Bitcoin address, which i gave them. But it has nearly been 24 hours and nothing has been refunded.
They are now ignoring all my support tickets and the more i read online, the more i realize changelly is a scam. I trusted Charlie (Shrem) because he recommended this company to me personally. It's a shame they are tarnishing so many good peoples names over a few bitcoin here and there.
TLDR : Changelly have scammed for a considerable amount of Bitcoin and are now ignoring me.
PS. I will update this community as soon as i get an update. If im mistaken, il admit it. But as of now, Changelly.com is 100% a scam.
It's a good thing that you've understood that you've indeed gotten ripped off by changelly.
It also seems like that they are selectively scamming users out of their money. Only the larger trasnactions ever get delayed and the smaller transactions rarely have any issues. And they always come up with excuse after excuse.
If they're not responding to you via support emails, then try posting a message on their reddit channel:
https://www.reddit.com/r/Changelly/Based on other people's past experiences, they are much more likely to respond if you reach out via a social platform because they have pressure to resolve your complaint asap.
Yes, i will hound them on social media for eternity. There is no way they will get away with scamming me or anyone else for that fact. I will not forget this. It's just sad Charlie's name has to be dragged into the huge fallout that will ensue over Changelly's scamming ways.