Have you talked with Steven Mosher (Head of Sales & Marketing) about these issues with Minerwarez?
Steven:
steve@canaan.ioThank you, I do appreciate it. I have yes, he didnt offer any kind of solution, other than ask for a refund. Which in my eyes defeats the purpose. To me this is an investors game, and to let someone play with my money for 3 months, and get zero returns. Thats 0% helpful to me. But at least I was able to get my money back. And it went to bitmain... Again....