They did a good job so far overall , I just think the support team need to be revitalized. Sometimes they didn't communicate well and as for the result there's quite a lot of people reporting that they have a pending withdrawal up to months which it's not a good service improvement , make it better and no doubt fj are the best bitcoin casino around.
It would be strange if the customer service does not file a report, I believe it is one of their SOP's. Reporting an incident especially pending withdrawals complaint, and btw, regarding withdrawal, I did deposit 0.02 BTC after my last post (after claiming the bonuses of course free spin will be activated tomorrow and the next 3 days 25 free spin each day), played some slots and got a huge win from one of the spin, 0.0075 BTC hits 0.17 BTC. After meeting the requirement of 2x wager (0.04 BTC since I deposit 0.02 BTC), I withdraw 0.15 BTC with a notice of the free spin which is supposedly activated tomorrow and the 100% bonus will be defaulted. I did press ok and I got the BTC. I have no problem withdrawing the won amount.