I spent $1,500(in btc) on Coincards.ca.
650 on online amazon.ca which was delivered a couple hours later.
the remaining $850 was to be sent to me by mail. (one order for $500 and a seperate one for $350)
I received an envelope for the $350 with nothing but an invoice, untampered as well.
The customer service is saying that they triple checked before sending out and it is no longer their responsibility.
Yes I'm dumb for not spending a couple extra bucks on tracked shipping but the reviews on here and their site seemed legitimate enough that people were receiving their purchases.
I'm amazed at the lack of effort in trying to find a resolution for this issue.
There is no proof of purchase that can be traced back to the cards so that i may have some sort of recourse with the card supplier, nothing, nada, ZIP.
I'm going to wait to see it the next envelope actually has something in it(probably wont that was my first order and the one that arrived empty was the following day.). If it doesn't I will pursue through the legal means necessary.
I'm sorry you have had a bad experience, however as we had mentioned your envelope was weighed at the time of shipment. This is one of our cross-checks in place to make sure envelopes are heavy enough for the total number of cards required. An empty envelope would have weighed about 10 grams and would have one stamp on it. Your envelope was stamped with 2 stamps which means it was shipped with between 30-50 grams at the time of being weighed. This is in line with shipments of 4-5 gift cards in them. There is again, no possible way that this shipment was sent empty.
As you mentioned above, you did not select a tracked shipment. All letter mail within Canada is untrackable and even Canada Post cannot help with issues of lost mail. This is why we offer the tracked shipping on all cards which can be shipped from our offices.
As mentioned in the ticket as well, our cards are issued to us activated from a central distributor. We do not have the ability to cancel cards and we are not willing to divulge our suppliers nor can we give copies of our business documents such as our invoices. No business would likely produce these documents. We did, however, go above and beyond this by in fact producing a redacted invoice which showed the confirmation of your cards being ordered.
Unfortunately, our site does state that we do not insure our shipments. We are not able to insure gift cards, due to the limitations set by Canada Post, UPS, FedEx etc.
We understand that losing any amount of money is undesirable in any circumstance, however, it is impossible that you were sent an empty invoice. As we mentioned, you might want to follow up with your local depot to see if there is a theft problem with your mail carrier. As the shipments are uninsured, there is not much more we can do once the shipment leaves our offices.