Hey jossiel, exactly. That is like further proof that it is a system error, wallet misfunction or outright steal from betcoin. As stated in op i transfered from wallet to poker room got error messsage and hours later transfer went through but no chips in poker account. Support told me chips were lost but refused to give out hand histories. I am playing poker for 10+ years and never sth like this has happened. It is not about the amount. This is a warning to all my fellow gamblers. I never complained about any site ever before. Dont play at betcoin. Betcoin is a scam. Betcoin is not legit. Stay away from Betcoin.
I've been into their signature campaign before but I also left and I played few times with their poker but I never experienced any single problem.
But if that's your experience and you have lost your chips, betcoin should be responsible for it. Have you ever complained to their ANN thread or tried to post it there?
https://bitcointalk.org/index.php?topic=1616139.0If their support told you that way, I guess it's no use even posting to their ANN.