CoinExchange has the worst support I ever seen...

I've made a withdrawal of BCH and received a txid of 1. It was 20 days ago and I still didn't receive my coins nether a response of support ticket #69566.

See below what is writen at CoinExchange's website:

"""      About Us

            What is CoinExchange.io
               CoinExchange.io is an online altcoin exchange focussed on ease of use, security and customer support.

               Our mission is to become a pillar in the online crypto currency market place.

               Our initial priorities & goals are as follows:

               Security
               Excellent Customer Support
               Website Useability
               Long term support for added currencies
               Currency related asset markets
               Constant development and innovation
"""

Excellent Customer Support??
Are you sure it is your priorities?
That's a joke!!!