For your information:
"All sales are final" is against European Law, even in Switzerland! This is NO B2B sale!
The good thing here: There is a law enforcement treaty between EU and Switzerland.
Our legals don't agree, remember this is a pre-order and the payment is an advance payment of 100% of the final price.
BTW: so your refund was not declined because you asked before right ? send me your order by pm so I can check the status